FAQs

MINEXCHANGE FAQs

Have a question about attending? We can help! Below we have answered some of the most Frequently Asked Questions.

When is the event?

MINEXCHANGE 2021 SME Annual Conference & Expo and CMA 123rd National Western Mining Conference is an online, virtual experience March 1-5, 2021. Attend live technical sessions throughout each day, as well as over 130 on-demand programs. A free virtual tradeshow runs concurrently.

How do I access and login to the conference?

Forgot your password?

  • Use the Forgot My Password option to quickly reset your password. If you need further assistance, please contact  cs@smenet.org or call 303.948.4200.
  • Call customer service at 303-948-4200 or email  cs@smenet.org.

Hint: Bookmarking the page makes entering the conference quick and easy for the remainder of the conference''

I missed a day. How do I access those sessions?

The complete MINEXCHANGE program will be available for 60 days post-conference. Live presentations and Q&A sessions will be posted on the event platform within 1-2 weeks after MINEXCHANGE concludes.

When and how will sessions start?

To attend a live program, click on Live Sessions and Attend Session at the designated program time. To watch on an On-Demand Session, you can watch at any time by clicking on Attend Session button.

What is the program layout?

Each day begins with a Keynote session or Signature Lecture followed by both live and on-demand technical sessions. There will be an hour and half break to connect with exhibitors through the Virtual Exhibit Hall. The second half of the day continues live and on-demand technical programming. After the final sessions concludes, there will be another opportunity to connect with exhibitors and sponsors.

Can I get a copy of the PowerPoint presentation?

You may find copies of presentations, handouts and other materials that speakers have elected to share under the Session Handouts tab.

How do I download the Conference Preprints?

Conference Preprints are located in the Conference Materials page of the virtual platform. You can download them using the following steps:

  • Click on MINEXCHANGE Conference Preprints to download a Zip file containing the conference papers to your computer.
  • Open Downloads on your computer and open the Zip file
  • Double click on MENU.
  • Select Extract.
  • When complete select MENU again to search all papers
  • To transfer all Conference Preprints to the USB that was provided in the MINEXCHANGE Conference Pack, follow the direction on the screen for a one-time USB install.

How can I purchase the MINEXCHANGE 2021 Proceedings?

A copy of the full MINEXCHANGE 2021 Preprints is included in your registration. You may find the Conference Preprints located in the Conference Materials tab. If you registered prior to January 22, a blank USB was sent to you in the Conference Perk Pack to download the MINEXCHANGE Preprints.

Are there other vendors to learn from who aren’t speaking?

The MINECHANGE Virtual Tradeshow offers free access to industry vendors. You can browse the tradeshow, connect with companies and set one-on-one meetings through the tradeshow show portal.

What can I do to ensure an optimal viewing experience?

Disable your pop-up blocker. If you disabled your pop-up blocker, but still see an error message, try refreshing your browser. If you’re having bandwidth issues, use a hardwired Internet connection if possible.

What do I do if I can’t see the presentation or hear the speaker?

Try refreshing your browser. Ensure your speakers / computer audio is activated. Use the Q&A box in each session room to ask a member of the support team for additional help.

What do I do if I have questions for the speaker?

Use the same Q&A box! Speakers will follow up with you via email after the session.

Still have questions?

Contact us at 303.948.4200 or cs@smenet.org. Enjoy the event!